Scevia Support

Need help with Scevia? Write to us and we will answer within two working days.

Credits

AI generations use credits. The price is shown on the button before you generate: a photo costs 1 credit, and video is priced by length and quality, from 2 credits for five seconds. If a generation fails, its credits are returned automatically.

Purchases and subscriptions

• Credit packs (10, 22, 35 or 75 credits) are one-time purchases. Credits are added to the account you are signed in to as soon as Apple confirms the payment.
• Scevia Weekly adds 10 credits at the start of each paid week; Scevia Monthly adds 40 credits each paid month. Subscriptions renew automatically until cancelled.
• You need to be signed in to buy, so that credits always reach your account.

Credits did not arrive

They usually appear within a few seconds. Close and reopen the paywall or the app to refresh your balance. If they are still missing after a few minutes, email us with the purchase date.

Restore purchases

Open the paywall in Scevia and tap Restore Purchases, signed in with the same Apple Account you bought with.

Cancel a subscription

Open the iPhone Settings → [your name] → Subscriptions → Scevia and tap Cancel Subscription. Cancel at least 24 hours before the current period ends to avoid the next charge. You keep access until the period ends.

Refunds

Payments are handled by Apple, so refunds are requested from Apple at reportaproblem.apple.com. Credits from a refunded purchase are removed from the account.

Reporting content

Result screens have a flag button. Use it to report anything that should not have been generated; reports are reviewed.

Your account

To delete your account and all of its data, open Profile → Settings → Delete Account in the app. Deletion is immediate and permanent, and unused credits are lost. See the Privacy Policy for what is stored and for how long.